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Help Center/Inboxes/Setting up an email inbox

Inboxes

Setting up an email inbox

Last updated: April 20, 2026

Connecting your support email to Voria means every email your customers send to you (e.g. [email protected]) will appear as a conversation in your inbox. Here’s how to set it up from start to finish.

1

Create an inbox in Voria

Go to Settings → Inboxes and click Add inbox.

Choose Email as the channel, then select Standard setup.

Fill in three fields:

  • Inbox name — a label for your team, e.g. "Support".
  • Support email — the address your customers email you at, e.g. [email protected].
  • From name — the name customers will see when you reply, e.g. "Support Team".

Click Create inbox. Voria will generate a unique forwarding address for this inbox.

2

Copy your Voria forwarding address

After creating the inbox you’ll see a forwarding address like [email protected]. Copy it — you’ll need it in the next step.

3

Set up forwarding in your email provider

You need to tell your email provider to forward all incoming emails to your Voria address. The steps differ by provider — find yours below.

Gmail / Google Workspace

  1. Open Gmail and go to Settings → See all settings → Forwarding and POP/IMAP.
  2. Click Add a forwarding address and paste your Voria address.
  3. Google will send a confirmation email to your Voria address. It will appear as a conversation in Voria — open it and click the confirmation link.
  4. Back in Gmail settings, select Forward a copy of incoming mail and save.

Microsoft Outlook / Microsoft 365

  1. Go to Settings → Mail → Forwarding.
  2. Enable forwarding and paste your Voria address.
  3. Microsoft will send a confirmation email to Voria — find it in your conversations and click the link to confirm.
  4. Save your settings.

Cloudflare Email Routing

  1. In the Cloudflare dashboard, go to Email → Email Routing → Routing Rules.
  2. Add a rule: match your support address → forward to your Voria address.
  3. Cloudflare will send a verification email to Voria — open the conversation and click the link.

GoDaddy, Namecheap, Bluehost, SiteGround & other cPanel hosts

  1. Log in to your hosting control panel (cPanel).
  2. Go to Email → Forwarders and click Add Forwarder.
  3. Set the source address to your support email and the destination to your Voria forwarding address.
  4. Save. No confirmation email — forwarding starts working immediately.
4

Add DNS records to send from your own email address

So that replies you send from Voria come from [email protected] (and not land in spam), you need to add two DNS records to your domain.

After setting up forwarding, Voria will show you two records — a DKIM and a Return-Pathrecord. Add both to your domain’s DNS settings (usually in your domain registrar or Cloudflare).

DNS changes can take up to 48 hours to propagate, though they often take just a few minutes. Once added, click Verify DNS in Voria to confirm everything is set up correctly.

5

Send a test email

Once your inbox status shows Connected, send a test email to your support address from any external email account.

It should appear as a new conversation in Voria within a few seconds. You’re all set — your inbox is live.

Troubleshooting

Emails aren’t arriving in Voria

Double-check that forwarding is enabled in your email provider and that the Voria forwarding address is entered exactly as shown — no extra spaces or typos.

DNS verification is failing

DNS changes can take time to propagate. Wait 30 minutes and try verifying again. If it still fails, make sure you added the records to the correct domain and didn’t accidentally include extra characters.

Replies are going to spam

This usually means the DNS records haven’t been added yet or haven’t fully propagated. Complete step 4 and wait for verification to pass.

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