Last updated: April 17, 2026
By creating an account or using the platform, you agree to be bound by these terms. This agreement governs your use of our helpdesk software and services. If you do not agree to these terms, you must not use our service. Your continued use of the platform after any changes to these terms constitutes acceptance of those changes.
All fees are payable in advance according to the selected plan. Subscription fees are charged on a recurring basis (monthly or annually) as selected during signup. You are responsible for ensuring your payment method remains valid and up to date.
Subscriptions are non-refundable in most cases. We do not offer prorated refunds for partial months or unused service. Once a subscription period has begun, you will have access to the service for the full duration of that period.
If you feel you have a unique circumstance, you must always contact support. Each request will be analyzed on a case-by-case basis, and any exceptions made are at our sole discretion. To contact support regarding refund requests, please email us at [email protected].
The integrity of our messaging system is vital for all users. We maintain strict policies to ensure our platform remains a trusted tool for customer service.
The email and message system is provided exclusively for customer service and support interactions. This includes responding to customer inquiries, handling support tickets, managing order-related communications, and other legitimate customer service activities.
Using the platform to send marketing materials, advertisements, or unsolicited commercial messages (SPAM) is strictly prohibited. This includes, but is not limited to, promotional emails, newsletters, marketing campaigns, or any communication that is not directly related to customer service or support.
Any use of the messaging system for marketing purposes will result in the immediate termination of the account and a permanent ban from the platform without a refund. We reserve the right to take legal action if necessary to protect our platform and other users.
You retain all rights to the customer data you input into the platform. We will process this data only to provide the service and in accordance with our Privacy Policy. We do not claim ownership of your data, and you are free to export your data at any time. We implement industry-standard security measures to protect your data, but you are responsible for maintaining the security of your account credentials.
We strive for high uptime and employ industry-standard security measures to protect your data and ensure reliable service. However, we are not liable for service interruptions beyond our control, including but not limited to natural disasters, cyber attacks, third-party service failures, or loss of data due to user negligence. We recommend that you maintain backups of important data and do not rely solely on our platform for data storage.
To the maximum extent permitted by law, the platform is provided "as is" without warranties of any kind, either express or implied. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claims related to the service shall not exceed the amount you paid us in the twelve months preceding the claim.
We reserve the right to modify or discontinue features of the platform at any time, with or without notice. We may add new features, remove existing features, or change how features work. Users will be notified of significant changes to pricing or terms via the email associated with their account. Continued use of the service after such changes constitutes acceptance of the modified terms.
If you have any questions about these Terms of Service, please contact us at [email protected]. We will respond to your inquiries as soon as possible.