The Playground lets you chat with your AI Agent as if you were a customer, so you can test tones, guidances, and signatures before anything reaches a real conversation. Available to Managers and Admins.
Starting a session
- Click the
+(New session) button. - Pick a real contact to test with (search by name or email) so the AI has real order data to work with, or choose No contact to start an anonymous test session.
- Pick the Channel to test: Email, Live chat, WhatsApp, Instagram, or Facebook. This affects which tone the AI uses.
- Write your first message as the customer, then Send.
Chatting with the AI
Your messages appear on the left, the AI Agent's replies on the right, with a typing indicator while it drafts. Keep typing in the box at the bottom to continue the conversation.
If you picked a real contact, the Customer sidebar appears with their real order data, same as a live conversation, toggle it with the arrow icon. A reply also shows a small action chip if the draft involved a Shopify action.
Managing sessions
Past sessions are saved and listed on the left. Right-click one for Delete session. There's a daily cap of 200 test drafts, you'll see an error banner if you hit it.