Labels let you tag conversations with a name and color, so you can organize them and filter views by label.
Creating a label
- Go to Settings → Labels (Admin/Manager).
- Click Add label.
- Set a Label name and an optional Description.
- Pick a color from the palette, or choose a custom one.
Applying a label to a conversation
Open a conversation and click the Labels button in the toolbar. It shows the label name, or N labels if there’s more than one. Check any label to apply it, uncheck to remove it.
Anyone who can view the conversation can apply or remove labels, even though only Admins and Managers can create new ones.
Editing & deleting
From Settings → Labels, click a label to edit it, or use its dropdown for Delete label. Deleting is permanent and removes it from every conversation it was applied to.