Auto-translate turns every message in a conversation — the customer's and your own — into the language you pick, right in the conversation view.
Turning it on
- Open a conversation and find the Auto-translate button in the header (the globe icon).
- Click it and pick a language from the list, or search for one that isn't shown. Picking a language turns translation on right away.
- Once a language is picked, use the switch to turn translation on or off without reopening the list.
What you see
Each message is translated in place, with a brief loading skeleton while it processes.
- Show original : reveals the untranslated text under a translated message.
- Show quoted text : expands quoted history Voria collapsed, independent of translation.
- Internal notes are never translated.
- A message only needs to be translated once per language — after that it's reused instantly, even if you switch away and come back.
Plan availability
Auto-translate is available on the Basic, Advanced, and Enterprise plans. On Free, clicking the button opens an upgrade prompt instead. See Billing & usage .